Impartiality Policy

Managing Impartiality in Our Certification Activities

Your trust is our priority. We adhere to stringent measures to ensure fairness, objectivity, and professionalism in all our certification processes. For those who'd like to explore our full policy, you can find it here or reach out to us for more information.

What You Need to Know in Detail

• Policy Statement: We're not just committed; we're driven to uphold impartiality and professionalism in every certification activity. Our reputation depends on our ability to be fair and unbiased.

• Conflict of Interest: Transparency is key. Whether real, potential, or perceived, all conflicts of interest are immediately disclosed and systematically managed to maintain integrity throughout the certification process.

• Risk Management: To ensure continuous improvement, we perform regular assessments of our procedures and practices. This helps us preemptively identify and mitigate any risks to impartiality.

• Refusal Policy: Should an unacceptable risk emerge that cannot be sufficiently mitigated, our transparent and straightforward refusal process kicks in, in the fairest way possible to all parties involved.

• Separate Roles: We enforce a strict separation between our consultancy and certification services. This is to ensure that we can independently verify compliance without any conflict of interest.

An In-depth Look at Our Procedures

1. Disclosure of Conflicts: Staff and any other personnel involved in certification activities are trained to promptly disclose any form of conflict. This is our first line of defense against impartiality risks.

2. Mitigation Plans: Our management team immediately reviews any disclosed conflicts. Swift and appropriate actions are then implemented to resolve or manage these conflicts.

3. Regular Assessments: Every quarter, an internal team reviews our certification activities, evaluating any potential risks to impartiality. This helps us stay ahead of any potential pitfalls.

4. Transparent Refusals: Our refusal process is meticulously designed to be fair and transparent, providing clear rationales and offering avenues for appeal or review.

5. Consultancy Boundaries: We adhere to a minimum separation period of 2 years between our consultancy and certification services for the same customer. This is to ensure an added layer of impartiality.

For the fully detailed policy and comprehensive procedures, click here or don't hesitate to contact us directly for further clarification or information.